Complaint / review text:
I purchased my new house in May of 2003 from Richmond American. To my surprise, the cabinets started to come off the wall in November 2006. When I called the builder to ask why they are falling off the wall they advised that it was due to the weight of the dishes. THE WEIGHT OF THE DISHES!!!??? As a childless couple with one set of good dishes (6pc) and a set of plastic daily dishes, we were shocked and disgusted at the response that we received from Richmond American.
It's my understanding that cabinets are meant to hold dishes, right? Then why would they say that the cabinets are falling because of the dishes? My cabinets were by no means overloaded, or even loaded for that matter.in fact I would consider them UNDER-LOADED.
To top it off, when they sent their technician over, he also looked at another problem in the house, a faulty water heater (big surprise). He, in all his knowledge and expertise left our water heater valve open, and we didn't realize it. The HOT WATER was leaking for the next 12 hours while we were at work, ran up our electric bill, water bill, and flooded the street. I won't even mention that he showed up 45 minutes late for our appointment, then claimed to not have touched our water heater, and accused my husband of having opened the valve, which he didn't, because he was told to go into the house to turn on the shower.
Our warranty contacts at Richmond American were extremely apologetic (at first), and agreed to fix the cabinets and windows, (not the water heater), through a third party at THEIR expense. We tried to contact them to arrange repairs in December, January and February, and received either no response, or responses like I dont know who you are or what you're talking about, please resubmit this claim with the main office.
I resubmitted the claim, and they contacted me today to let me know that they are not making any repairs, and have no recollection of making any promises to fix anything at their expense. That the only thing they could do is recommend someone to come out and look at them, at my expense of course.
I find this totally unacceptable for so many reasons. The main one being that if I buy a new house, I shouldn't expect the cabinets to:
A) stay on the wall beyond 1 year
B) hold dishesC) trust that the builder would adhere to an agreement to do the right thing and make the repairs at their expense
I have now been living with my dishes stacked on my counter for four months now.