Complaint / review text:
I purchased a Sleep Number 5000 bed from the above company as a closeout sale. I was not told that all sales are final. I got the bed and set it up, only to be in constant pain because of the bed. It had a very thin foam pad on it and it keeps making sink holes in the bed. I have back problems and had hoped that the Sleep Number bed would help with the pain. I have spent 5 nights of pain trying to get the settings on the air chambers and with no luck. I had enough of it. I am a disabled widow living on a fixed income. I don't have $1500.00 to throw down the toilet as I had done so with the purchase of this bed. I called the customer service and they told me because it was a warehouse closeout, I would get no refund nor could I return the bed.
If it had been told to me by the salesman, I would never have purchased the bed. It should be told to the buyer in my opinion that there would be no returns or refunds under any condition. They have taken advantage of many people with this and something should be done about it. No matter what you buy, there should be a warranty with the item. I have to sleep on a couch now until I can afford to buy a regular mattress. I should have checked the reviews for this company and seen all the negative reviews. I would never have wasted money that I didn't have. I had to put it on my charge card. They make everything look nice on their flyers and TV ads but leave out a lot. I was lead to believe that it was a new bed and it was refurbished. That should be against the law. I hope something can be done with this company. It's time someone stopped what they are doing.
The consequences that I have had to suffer because of this include having to pay for something that is in boxes in my garage that is unfit to sleep on. I have many medical problems that have me on bed rest for weeks at a time. This adds so much stress on me now. I even agreed to pay to have the bed shipped back to the company, and at least get some of my money reimbursed. It's a shame that people take advantage of the innocent people trying to do something to help with their over all needs. As far as I am concerned, they deliberately don't tell people about the no returns and refunds on their sales so that they don't have to answer for their mistakes. I know this will probably fall on deaf ears like everything else these days, but I gave it a try. Thank you.