Complaint / review text:
Pepco's on-line auto payment option is stealing from its customers. I signed up for the auto payment option as I have with all utilities for the convenience. However, Pepco's system, not only does not work, it charges the customer $5.00 each time it does not work. After setting up the auto payment by entering my checking account routing number and checking account number, I began receiving mailing from Pepco stating my bank, Bank of America, "Denied Payment" and were charging me an additional $5.00. When I checked on-line banking, I discovered the bank indeed made the payment. Further, after Pepco repeated this again the following month I visited my Bank of America branch office to investigate if they had "Denied Payment" to Pepco. They, of course, indicated that the claim from Pepco was false.
Unfortunately, I can't fire Pepco and find a new electric company. If I could I would. So, Pepco is the only utility company I ever felt forced to use the nearly obsolete and inconvenient method of writing a check in order to avoid Pepco's $5.00/month theft. Unjustly charge $5.00 for "Denied Payment" from Bank of America for past few months.