Complaint / review text:
We purchased furniture (Dining room set, bedrooms, and a TV stand) from Ashley furniture 8 weeks ago, April 30,2010. The bedroom sets were delivered on May 29th, 2010. When asked about the china set, they promised a delivery date of June 17th, 2010. They failed to meet that deadline. When we called to ask about the status of our delivery, the deadline was pushed back until June 30,2010. Once again that deadline came and went.
I called the store and spoke to a manager, who informed me the furniture was still in California. He refused to give me a delivery date and said there would be a 30% penalty assessed if the order was canceled. I let him know about how much trouble it had been for me to rearrange my schedule to make sure I could be available the week of June 30th, 2010. He said he could offer me $50 for a week's worth of time and trouble and mentioned if I felt my time was more valuable than $50, I would have to speak to corporate office. I called corporate office they told me there was nothing he could and the rest would be delivered on July 25,2010.