Complaint / review text:
I bought a Dyson DC25 about 5 years ago, thinking I'd never have to replace it, because of the statement of Mr. Dyson himself that states "it never loses suction." Wow, what an invention! I was so excited. The enthusiasm for this vacuum did not change until the vacuum lost all the suction! It wouldn't pick up a thing.
So I called the 800 number found on the vacuum, which obviously was a great place to put, because eventually you would need it. I was told to clean the brush area (already did), to take the filtering area out of the canister area, and clean that (already did). When I explained this to the rep, there was obvious confusion as to what to recommend next. So I was told by her to take the inside of the canister to my local car wash and use their commercial vacuum to suction the small holes to make sure it was cleaned inside.
Out the door I went and followed the instructions given to me. I came home, anxious to have my vacuum back, because I was sure this would solve the problem. Wrong! I called back the 800 number, and of course, I got a different rep (didn't expect the same one). I explained this whole scenario over again and was given the name of a "certified Dyson repair shop, " reassuring me that my Dyson was under warranty and would be of no expense to me.
I got the Dyson "repaired" at a dealership that was 35 minutes away from me with turnpike fees. And upon picking it up, I owed $85, because it was not under warranty anymore based on the info Dyson gave them over their computer. I paid the $85, and 3 months later, no suction! I am buying a Kenmore canister like the one my mom lent me during the initial repair time. Buyer beware!