Complaint / review text:
Purchased an LG fridge in August 2005 for $1000. Home Depot guy told us it was an up and coming company. Realized about a month ago (out of warranty by 6 months) that the fridge section wasn't cold enough... The lights on the control display were not even working. Called LG service dept and they sent a local guy out to assess. He said the self-defroster was not working and that was causing the fridge to warm up. All this was caused by a faulty Control Board that would need to be replaced. He quoted me $80-$100 for the part.
He was here 20 minutes and charged me $80 for his service call and $20 down pymnt for the part. A week later, a different guy shows up with the part and tells me it's actually $270, not $80-$100. By this time I had already let the freezer defrost manually, and that got the fridge working again, so this second guy decides not to install the part, hold it at the shop for a week or so, and see how the fridge acts now that the defrost has been done. He says he's seen the computer reset itself and then start working fine after that.
2 weeks have gone by now and the fridge is warming up again. I tried to contact LG to order the part myself so I could install it myself and save another $80 service call... Maybe even buy it for less than $270, but that part can only be ordered by a qualified service technician. What a racket!
So... With the fridge out of warranty now, can LG really tell me that I have to pay one of their techs to install this part on MY own refrigerator? I may have to and that will mean that only 17 months after purchase, this fridge I bought for $1000, will now cost me another $430 to repair ($270 for the part, and 2 service calls @ $80 a piece).