Complaint / review text:
My husband came home from work this morning at 2:30 am. When he came in, our alarm system went off, my husband tried to turn it off by entering pass code on the key pad, he couldn't turn it off, the key pad wasn't working. So we both ran to the main key pad to try to turn it off, again it wasn't turning off, the alarm system went off for at least good 5 min to 7 min.
I was expecting for a call from their monitoring system, but I never got a call, so after I finally turned the alarm off, I called their monitoring system to let them know that it was a false alarm, but no one was there to answer their phone. My main concern is that what if someone broke in to my house what happens then?
The monitoring system didn't even know that my alarm went off. When I called their customer service, they were rude and not helpful. This happened 3 times already. Now how can I trust this company if they're not monitoring my house. Where does my monthly payments go? I'm paying for something I'm not getting any benefit out off. Now I don't feel safe at all. I also don't feel safe leaving my 16-year-old niece alone at home. This company needs to be investigated.