Complaint / review text:
I purchased 8 replacement windows on 5/26/10 and have had numerous problems with it and it’s still not a completed set as of 8/14/10. However, they have charged my credit card for the full payment of $4428. Problems: (1) I took a day off work for installation and the guy never showed up, no one called me and I had to chase down Home Depot to get a response (no compensation for lost day of work); (2) The next guy showed up a week later and the measurements were wrong and the windows didn't fit;
(3) Windows were re-ordered, and two weeks later, they were installed but one of the windows was broken; (4) Two weeks later (this morning), the replacement broken window showed up, but it was the wrong size; (5) I'm told in another two weeks a new window should arrive; (6) With each person coming to the house, I lose a day or part of a day so I am home when Home Depot shows up; (7) At every step of the process, I have had to chase up to three people to get any update or appointment scheduled myself, no customer service or caring about customers with this company.