Complaint / review text:
Beware of Reply Real Estate! David with Reply Real Estate solicited my business by phone on 11/13/09 and sent an email that outlined the program in which he said that the leads were high quality, prescreen leads; however some of the first leads that were sent over had poor or fair credit ratings which would make the person ineligible to get a loan to purchase a home. I signed up on a Friday afternoon on 11/13/09 and sent a cancellation request on Monday, November 16, the first business day after signing up for the program.
My initial agreement was for no more than 5 leads per month at $54.95 each, for a total of $274.75 and a separate charge of $25 for setup. According to the email from David these leads were supposed to be prescreened for timeline, price, credit worthiness, no monthly service fees, no contract obligation, could cancel at any time for any reason with no penalty. I received 2 more emails that afternoon from Dalita that detailed a different program than the one I had signed on for.
My American express card was charged $329.70 and another separate charge for $32.97 for setup fee instead of the $274.75 and $25 for setup. I was sent a total of 7 leads with 1 credit even though I only agreed to 5 leads. I was also denied access to my lead log so I could not send any bad leads back for credit. This company not only overcharged me for the lead program and the setup fee as quoted, but continued to send unqualified leads even though I had no access to them. I disputed the charge with American Express who ruled in my favor; however almost a year later Reply Real Estate is turning me over for collection. This is a predatory company! The stress continues from Reply Real Estate; they will stop at nothing to get money for a bogus service. Pure and simple harassment.