Complaint / review text:
When I came home from Garden Ridge fuming and I looked on the internet, I saw that many, many people have posted comments that attest to the same experience which I had this evening. Garden Ridge should not use the term customer service ever! Because they do not have or understand customer service.
I bought several items last week. I returned one item with a receipt and I could not find the receipt for the other item I wanted to return. I used and will keep most of what I bought. Because I couldn't find the receipt, the manager just looked at me, shrugged her shoulders, then explained some empty reason (need the barcode) why I could just exchange the item I bought for something else.
I will never go there again. I will shop at JoAnn's, Michaels, Hobby Lobby or one of the many places which sell the same products. Those places have satisfactory or good customer service. Garden Ridge has no customer service. Totally unsatisfactory policies! Good bye, forever "Harden Ridget!"