Complaint / review text:
I purchased a Kenmore Elite Oasis washer from Sears in 2007. The past couple of months my washer has been throwing a code F1 error. I've looked on the web site on how to fix it and found all of these other complaints about the same washer and then recalls about them. I called Sears and they are telling me that my washer doesn't qualify for the recall even though it is doing the same thing as all of the other ones that I have read about. They are telling me that I have to pay for a control panel. I think that this is a bunch of bull and I think that they should stand behind the product that they sell, especially if all of the same washers are doing the same thing.
My washer is located in the basement, so we have to either stay in the basement until it decided it wants to work. Then when it is on the rinse it does the same thing, so we have to run back downstairs and hit the stop and then the start button to get it to work. This is very time consuming and inconvenient for all of us. Please help.