Complaint / review text:
Just under 2 years ago, I bought a $2000 Samsung fridge from Lowes. Just after the first year, it stopped cooling. No servicemen want to touch a Samsung. After dismantling it myself, it turns out the defroster simply doesn't work, maybe never did and ice formed around all the coils stopping any and all airflow. Ironic when your fridge won't cool or freeze because somewhere inside is a block of ice. I attained a service manual and put it into forced defrost mode and nothing. Thawed everything myself but now it freezes back up within 2 weeks. Would almost seem the cooling unit is too powerful for the fridge. After extensive research, it seems anyone else that has had this specific issue with their Samsung has had to have the entire motherboard replaced costing $400 labor.
If I could find someone that would service it, I'd consider spending the 500 but at that cost I'm better off just realizing Samsung has no idea how to build a fridge from the ridiculous amounts of different problems I've seen others have and never buy Samsung again. $500 to maybe have it work/die again or 1500-2000 to wash my hands of it? Bye-bye Samsung. Your horrible customer service alone is reason enough to never buy even a paper bag from you. Tons of ruined food, hours of manually defrosting it myself repeatedly.