Complaint / review text:
I found this to be a lie the next year and was told there was little that could be done to help me. Subsequent letters to Sears went unanswered.
Then I was in a Sears Appliance store in Belleville, IL, (moved here), and was intending to buy a mower in the near future, but never from Sears. A nice sales person talked to us about one I was looking at, convinced me that it was a great machine, listened to my story of what happened in Texas, expressed sorrow on how we were treated and then convinced me to not only buy a Lawn Tractor, but the in-home service contract. After all, I would spend that much easy on an annual basis, all I had to do was call the service center and they would be out there to repair the mower, service it, to include replacing Oil, filter, and blades, on an annual basis.
Yep, fell for that one again, she spent a great deal of time assuring me and my wife that they were being forthright and honest with me about this. Lies, I needed service a week ago and decided that while I had the tech here, I may as well get the servicing. The phone rep was apologetic and told me that Sears has not been replacing blades for years.
Needless to say, I was upset; she managed to listen to me fume about the past dealings, and the promises, and then stated that I should call the store I bought it at and demand they uphold their part of the deal. Then, she said that to help me recover from this, she would put down that the technician was to replace the blades when he came out to service my mower. Are you trying to figure out just how much a sucker I am, because, I am still smarting from it?
Well, the service tech was just here and said, that no, he can give me a 10% discount but replacement was not listed on his "book". I called the same Service number I had made the appointment with, and talked to a gent that was again, apologetic, was able to look at the lady's write-up, said that she had only put on it that "the customer would like to have his blades replaced".
Well, thank you for showing me that I am such an idiot to believe anything a Sears employee says. I asked to escalate the matter, all he could give me was an address for me to write to at Corporate. I already tried that once; I do not like being ignored. Needless to say, I will not go near a Sears store, ever again, I will do everything I can to ensure that everyone knows that this store is not the same store my dad showed me was so great, I will seek means and method to recompense my losses, and, yes, if there is a class action lawsuit out there, let me know who to contact, I am willing to add my name to the list.