Complaint / review text:
I ordered a media cabinet through Sears.com and when it came to me, one door was broken. I was instructed by Sears to take it to my local store. So I packed up the cabinet and tried to return it there. Then, because the cabinet came from Cymax, the Sears store could not take the return, So I had to take the cabinet back home.
Cymax insisted I unpack the cabinet and take pictures so they could "research" it. And because after looking at the pictures they said a replacement part could be sent, they would not fully refund a return. They decided. I don't want the cabinet. I don't want a replacement part. As the consumer I have no rights with this company.
They have decided that I can return the defective cabinet, will charge me for shipping, and a 30% restocking feel. I told them they won't restock the item because it is broken. They informed me it is their policy. I am so angry with Sears for not helping me and with Cymax for treating me unfairly. This company is stealing $100 from me.