Complaint / review / scam report
I ordered a media cabinet through and when it...

Complaint / review text:
I ordered a media cabinet through and when it came to me, one door was broken. I was instructed by Sears to take it to my local store. So I packed up the cabinet and tried to return it there. Then, because the cabinet came from Cymax, the Sears store could not take the return, So I had to take the cabinet back home.

Cymax insisted I unpack the cabinet and take pictures so they could "research" it. And because after looking at the pictures they said a replacement part could be sent, they would not fully refund a return. They decided. I don't want the cabinet. I don't want a replacement part. As the consumer I have no rights with this company.

They have decided that I can return the defective cabinet, will charge me for shipping, and a 30% restocking feel. I told them they won't restock the item because it is broken. They informed me it is their policy. I am so angry with Sears for not helping me and with Cymax for treating me unfairly. This company is stealing $100 from me.

Contact information:
Author: Contact with Author


Country: Canada   State: Bc   City: Burnaby   Zip: V5C6C6
Address: Unit 310, 4170 Stillcreek Drive

Category: Real Estate


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