Complaint / review text:
I purchased a Jeld Wen steel insulated door. Upon installation of door on 10/28/2010, I noticed that the weather stripping was incorrectly installed by the factory. I contacted Home Depot which apparently does not stand behind the products it sells. Even though Home Depot carries the needed replacement weather stripping, they would not provide the replacement piece. I have been in contact with Jeld and still waiting receipt of the weather stripping.
Given the cold weather, we are now experiencing significant air infiltration problem. We recontacted Home Depot for help. Again, they refused to stand behind the product. If this was an isolated incident, I would be more forgiving. However, 5 years ago, we had Home Depot install an Anderson sliding glass door. The installation team was poorly trained and did a terrible job. It took 6 weeks of calls and letters before Home Depot finally reinstalled the door correctly.
I will never purchase anything from Home Depot bigger than a light bulb again and will warn friends and family of their policy not standing behind their sales.