Complaint / review text:
I have a Samsung refrigerator model number RS2545SH that has problems with the refrigerator side defrost not working. After having a Samsung tech come out and look at the fridge, it is determined that the defrost, which is part of the "sealed unit" in poorly designed and is a known problem, is not working. When I contacted Samsung they said that this was not a known issue and they would do nothing about it. Has this been previously reported and what has Samsung offered to do? The refrigerator is basically not functional. I will say that it is 5 years and 5 or 6 months old. Warranty is 5 years on the sealed unit. I could accept this if it was not known that the defrost was not up to the necessary size needed.