Complaint / review text:
I purchased a Samsung refrigerator on 8/07 and also purchased extended warranty from Lowe's for 4 yrs. A crack appeared inside the freezer door which is not due to normal wear and tear. Lowe's sent a repair person and he told us it is not covered under Lowe's warranty due to the fact that the freezer door needs to be replaced and they told us this happens a lot in Samsung ref. And we should contact them. I contacted Samsung and they told us this is due to normal wear and tear and we can send a repair person but we will charge you and we can then decide if it is wear and tear; however we are responsible for the repair man visit fee. They refused to accept the responsibility of Samsung to fix the problem even though the refrigerator is only 3 and 1/2 years old. The inside has a big crack and we have paid almost $1,700 for the refrigerator.