Complaint / review text:
I am a resident at The Lodge at River Park. I had been renting a two bedroom apartment on a 6 month lease. When the end of my lease came up I wanted to move to a one bedroom and they said that was fine. But the first apartment I was supposed to move into they told me that they had oversold and it was no longer available. They told me they would have another ready in a month and the rent would be $675 when the first apartment I was told would be $650. I was fine with that, but then a week later they called on a Tuesday and said they had an apartment and the rent would be $715 and they needed me out of my current apartment by that Saturday because they rented mine out. I complained about the fact that they had jerked me around on the move date and given me only 4 days to move out and the higher rent. They said it wasn't their fault and because I had never gotten the quoted rent in writting they didn't have to honor it. The only ting I got was a $20 concession on my rent.
Also while this was all happening I knew that I might be moving to another state for work and said I wanted to do month to month rent in case I did have to move. They told me the only way that would be possible is if I stayed in my current apartment but since they really needed 2 bedroom apartments they said the only fee for breaking my lease would be the lease breaking fee lisited in the contract. I am needing to move now and when I told them this they handed me a paper saying to break my lease it would be 2 months rent plus the lease breaking fee. I had asked them several times during the leasing process about breaking my lease for work moves and I was always told it was only the fee listed in the contract. Now because again I didn't get it in writting I am being screwed out of $1800.
The Lodge at River Park is managed by Greystar but everytime I have tried to call any number listed on their website I got the message they were unavailable at this time and every option I chose brought me to the same message. I would never tell anyone to rent from any of their properties, especially the Lodge.