Complaint / review text:
We purchased a KitchenAid side by side fridge from Sears ten months ago. I have since had it serviced for four times and I'm now going on my fifth. This time around, I will have replaced nearly every part in the fridge. My complaint is not only with regards to the condition of the product and Sears' failure to take responsibility for it (not to mention all the food I've had to throw out), but the fact the Sears service department makes it extremely difficult to get them to come out in a timely matter.
Last time we checked our fridge, it was 60 degrees. According to Sears, it would be a minimum of one week before they could come out and repair the fridge, even though our last repair guy had the part needed to fix the fridge shipped directly to our home. The part is currently sitting on our kitchen counter. I guess my question is, is there a lemon law that protects my family from Sears and the obviously faulty item that they sold us? If so, I would like this fridge replaced. I'm very much considering contacting an attorney. What are your thoughts?