Complaint / review text:
We signed a 3 year contract with Monitronics for home security. When we sold our house we wanted to end our contract as the buyers of our home did not want to take over the contract. Monitronics told us that we had to either transfer the service to someone else or take a free move to our next home. We asked everyone we knew to take over service and no one wanted to, so we called back for the free move.in calling back, they started setting everything up for the free move—THEN told us that it would extend our contract another 18 months! Otherwise we would have had to take out the OLD system and transfer it to the new home for a free move with no contract extension.
I let my husband call back as I was furious. They told him they would not have said that it would be a free move with the old system. Basically, we have been told something different by each person we talked to. Also, they referred us to Pro Alarm who could not help us and referred us back to Monitronics. No one is willing to help.
We are continuing to pay $40/mo for a service that we are not using. This may not seem like a lot, but in the next 18 months that equals $720.