Complaint / review text:
It may look pretty, but beware of what is behind the walls! We had a double sized shower stall installed in 2005 to replace a bathtub. The shower looks beautiful. About three months ago, water started to drip from our kitchen ceiling under the shower. Then one day, a chunk of the ceiling fell down along with chunks of old tiles and debris.
An inspection of the drain showed that the shower drain was lower than the old tub drain (water doesn't run uphill) and was pieced into the old drain with a rubber collar and hose clamps. The collar was dripping and eventually destroyed the ceiling. I had the plumbing repaired by my own plumber as it was an emergency situation.
When Bath Fitters came out, they ruled that they would not pay for the plumbing repairs since I did not use their plumbers. They also refused to pay for the ceiling because they said that it was damaged at the time of installation. Of course, it was! That's why we had the tub replaced in the first place! We have receipts for the ceiling repair done immediately after the shower was installed.