Complaint / review text:
I purchase a garage door opener which was to be installed by home depot contract person. I paid for installation. I was contacted by the installer on Tuesday, 12/18/07, and was told that the only time they had available was Friday between 11 am and 2 pm; I did not have any choices. On Friday 12/21/07 I took time off from work and got home at about 10:45 am and waited there until 1:15 when I called Aaron Thomas at the store of purchase and told him that I needed to know if the installer was coming. He told me he would call and find out and call me back. At 1:45 I called again; this time another person answered and said that he would find out for me. At 1:56 on my way back to work I called the store, and the same man answered and told me he would call the contractor and let them call me. At 1:59 a lady from the contractor called me and told me that the installer is on his way, but she seamed to have an attitude. I told her not to let the contractor come out because no one is at home and that I had to go back to work. I could not stay any longer because I had already lost 3hrs.
As a result I have lost 3 hrs. Pay and I still have to lose more time from work because I had to make another appointment for 12/29/07. On 12/22/07 I called the contractor office to see if I can get an appointment for some other days when my wife will be home, but no one answered nor returned my call. I am very disappointed with this whole contract deal. This was my first time using Home Depot contractors, and I know it will be my last. I love Home Depot, but their service and contractors stink.