Complaint / review text:
Do not sign a contract with Monitronics! It is impossible to cancel even if you are willing to pay the balance in full. I had a Monitronics alarm system installed and was told I could cancel if I moved. Shame on me for not reading the small print. Regardless, the alarms were installed incorrectly and had to be reinstalled. I had since painted the house so I had to touch up through out the house for the first installation. Two years later, I was ready to sell my home. I called to cancel and was told I could only transfer to the new owner or have an alarm installed in the new house. I told them just to cancel it, and I would pay the balance in full. I continued to be charged and called back. I was told to write a letter stating I wanted to cancel and include my password. I did this in June. Then I moved.
I continued to be charged and had several conversations with Monitronics. Then the alarm went off for the new owner who had no way to shut it off. She had the fire dept and police show up. I called Monitronics AGAIN. Keep in mind that I have been willing to pay the balance in full but cannot get this thing canceled! I was told I had to write a letter with the exact wording I would like to cancel AND CEASE MONITORING. I did this and again included my credit card number for them to charge the balance in full. Guess what? The alarm went off again for my new owner who had the police dispatched. I called AGAIN and was told she would have to call and have someone walk her through powering down the alarm system. She did. Wow, I actually was not billed in September! But wait, the charges started again in October. I just got off the phone with Monitronics begging them to charge the balance in full to my card so the new owner and I can be done with this. I won't hold my breath. Funny thing is I asked the guy I spoke with if they had any history of my conversations and letters. Sure enough, they have it all but just seem to ignore it! Don't sign a contract with them - it's not worth the hassle if you need to cancel.
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