Complaint / review text:
We purchased a leather sofa/loveseat combo in 2007. We were sold pretty hard on the 'total protection' we would receive for our purchase for the additional "Upholstery Shield—Lifetime Leather Protection Plan." We noticed that along with a variety of small annoyances, the hide-a-bed frame contacting our hardwood floor and marring it, a spring that shot through the bottom part of the love seat. The Leather began to 'peel' off of the cushions and the piping that runs along the front of the cushions began to wear disproportionally fast to the back cushions. We contacted Jennifer Convertibles and scheduled an appointment for a rep to come out and look at these issues.