Complaint / review text:
A driver came to my house 6:15 pm telling me he was in the neighborhood and dropping by to request a payment. My payment due date is on the 15th and today is the 23rd. I was shocked because I just made a payment online earlier at 3:30 pm from my work. At least I thought it went through. No hesitation, I gave him my credit card but to make sure it was not a double payment and to call the office to make sure. The driver called and they said they did not see a payment so he gave the office the credit card numbers.
Very loudly gave the credit card number with my expiration and my 3 pin number in the back. I told him to softly give my number and then when he lifted his hand up to shut me up, I was then off. My neighbor came out and said that guy was rude and not only was rude but they heard him calling out my numbers. I called Eugene, the store manager, to tell him what happened and hopefully there is action to be taken. I was a very satisfied customer for 2 years until tonight. It only takes one incident like this to have them pick up my TV. I have 3 already and it's okay. I have always been on-time until the last 4 months paying no more than 15 days late. Eugene, the manager from the Vallejo store, is very polite and easy to talk to but it's with employees like that you can lose your business.