Complaint / review text:
Within a few days, Pepco sent me bills with two different account numbers and in Pepco records indicate that these accounts are overdue. I must pay $382.83 by January 26,2012 to prevent disconnection.
I have my original account, and these two accounts that Pepco sent to me - none of them were my accounts. I called Pepco to let it know that I will move to a new place and asked Pepco to close my account immediately, but the Customer service center never did it.
After I noticed, furthermore Pepco never changed my old account that I still have until now. It turns out Pepco only transferred my old address to my new address without closing my old account. As a Customer I always pay on time, until I finally received the letters stating and asking me to pay an overdue balance $382.83.
I called Pepco to make a complaint about this issue and I was just confused when the customer service centers answered my question. I still have to pay for that bill even though the account is not mine. How this could happen? It does not make sense. Now I feel that I am a victim of the mistake from Pepco.
I am very disapointed and I'm not willing to pay the bill for the service I did not use. The two accounts Pepco sent to me were not my accounts. I have run into what I think of my obligation as a customer to Pepco, pay the bill on time every month.
This incident is very detrimental to me as a customer. I personally look forward to your attention and cooperation of Pepco Customer Service Centers in this issue.