Complaint / review text:
I purchased a full living room set from Ashley 4 years ago and paid $3,000 plus $250 for an extended warranty. The first couch (leather) was damaged and they would not replace it! They said that if they replaced it, then I would no longer have my warranty! The cushions were sagging and the recliners wouldn't work. They came out and fixed it and left. The recliner never really worked right. Then it started sagging on the other side. They told me that they were going to replace the couch (it was not the same as the first one and they told me the other was discontinued; the new one was close enough). Now the couch is peeling, badly! I bought a leather couch, but it seems that it has a thin leather layer cloth underneath!
I am so upset. It took us a long time to save our money for this couch and I would expect it to last more than a year and a half, especially for the price we paid. I see I am not the only one with issues with the leather and the company. I would appreciate any help that you can give me. My couch looks like I pulled it off the side of the road, trashed!