Complaint / review text:
Our water bill since last 4 months is averaging around $100 - $150, when compared to our neighbors in the building around $10 - $20 per month. One of the building maintenance person had mentioned that there was an internal leak in one of the bathrooms and he fixed it and that was causing such high water consumption and he claimed to fix it, but I guess it never happened.
Upon your advise, we contacted NWP and they did their investigation and everything seemed to be normal according to their report. So we are back that the internal leak is causing the over inflated water bill, because it is impossible for 2 people to consume such large amount of water.
We got the letter from your office stating the water bill was subtracted from the security deposit. I think we need to be credited the water bill amount, since it is error due to leakage. The building management says they do not owe us anything, since the lease is over.