Complaint / review text:
Defective Carpet That Cost $7,200 and Is 1-1/2 Years Old: We bought a new Mohawk carpet of a style called frieze from a carpet company which installed it. After the carpet was cleaned by a company the carpet salesman recommended, we noticed indentations in a pattern where the carpet was matted down. The indentations were about 3 inches by 1-1/2 inches in a pattern of about six in a row, and there were rows in three rooms, most extensively in the living room. The patterns were against the wall where no one could possibly walk so it wasn't from wear and tear. When we complained, the carpet salesman sent an "inspector" who concluded the problem was due to our cat walking in the same place on the carpet because the cat did not like the carpet. This inspector sent the report to Mohawk, which then denied our claim.
We have observed our cat and it does not walk on the same spot and there is no evidence to suggest our cat does not like our carpet. We are in the process of trying to get a different inspector, but there is no one taking any responsibility. The carpet cleaning company owner recognized there is a problem, but said he did not do anything with his equipment to cause the indentations where the carpet is matted down and his verbal opinion is it is the fault of the manufacturer and the carpet is defective.