Complaint / review text:
I ordered an Anderson Storm door on 1/15/07. I paid to have them installed. Someone came and measured, and someone different came on 2/14 to install. This was the first appointment that was offered me, and I took it after they came in. The installer did not speak English, but after I called Home Depot and spoke to Charles that same day, it seems they measured wrong, and the door ordered was too big (wide). The door I wanted does not even come in that size which is 32 inches wide. I ordered a different door over the phone with Charles, and it was a less expensive door. Although he never quoted me a price, he said he would reimburse me the money by credit card and mail me a receipt saying so. He ordered the door and said he'd call the installer when the door came in. They also charged me an extra $50 to reduce the opening of the door frame to accommodate a standard size door.
This was NOT done on the one door installed; the standard size fit, and I paid an extra $50, which Home Depot argued with me. I can't get an answer if I am getting my money back or not. Today is 2/21, and I spoke with a manager who was extremely unhelpful and could have cared less. I was told Charles would call me back today by Bevin; then the manager told me Charles was not even there! Bevin said she couldn't understand Charles' note. What is going on? I am so upset!
I have only one door but paid for two! After over a month—I was robbed of extra $50 for wood that was not used! Please help me!