Complaint / review text:
Non-access fees: I am being charged $25 per billing statement, because National Grid cannot get access to the building's meter. On two prior occasions, I have provided them with the phone numbers to contact the landlord for access arrangements, as I do not have access to any part of the building property, except my apartment and the building entrance.
I am not the property owner, and by the stipulation in my lease, I do not have permission to access any part of the building, except my apartment. After explaining this twice to National Grid, I was told that it is not the landlord's responsibility to grant access to the building, rather, it is the tenant's responsibility. I have asked them why they don't work this out with the landlord, but they refused to answer this question. Even though my landlord has contacted them to work out meter readings, they still claim they cannot access the building and that I am responsible for this task. Please advise me on my rights and any course of action I can take against National Grid.