Complaint / review text:
Shea Properties/City Lights Apartments:
This place is a complete scam. They will tell you what you want to hear
Just to get you to move in. Once you do move in, management is extremely
Rude, unfriendly, and not willing to help resolve any issue at hand. They completely disregard you. Shea Properties and their management team are a bunch of liars and thieves. I will give you a break down of how they do this.
When we moved in 3 1/2 years ago, the Security deposit was only $199. They agent who leased this to us (Joe) said that was the deposit and any deductions would be made from that $199 upon move out. I asked if there would be more out of pocket expense... He said NO! Guess what, we moved out and we got an additional bill for $275. The agent we spoke with at City Lights (Jesse Haxton) said that ALL of their agents say that. I found it strange that he admitted that all their agents say this. What happened about honesty and integrity? They are trying to charge us for normal wear and tear. Under CA state law, the apartment MUST be painted after 2 years anyway. They are trying to charge us for painting an accent wall even though they legally have to paint anyway. They also are trying to charge us for carpet replacement when the Pre Inspection walk thru did not mention this in the least. Jesse told us that once the Repair man ACTUALLY inspects it in person is when they determine if it needs replacing. I found this convenient that "it needed replacing" after we already turned in the keys.
When you pay rent, is the rent always the same no matter how many days are in the month? Of course it is. Now, when we went to move out, we gave our 30-Day notice. We moved out in February. Management for Shea stated that since there are 29 days in February this year, they will divide the number of days by that particular number opposed to the standard 30. So they ripped an additional $56 dollars there.
When they were showing a potential tenant the outside our our unit, WE invited them in to see it for themselves. They agent just stood there. I pretty much helped lease this place for them. Did we get any gratuity from Shea or City Lights? Of course not... Just a bill for $275.
This place is a complete scam. They will tell you what you want to hear just to get you to move in. Once you do move in, management is extremely rude, unfriendly, and not willing to help resolve any issue at hand. They completely disregard you. I will further my efforts and post this across any complaint board. I know they are a large company, and my complaint probably doesn't mean much... The only thing I can hope for is that they do, in fact, lose clients to another management company.