Complaint / review text:
I bought furniture the first week of March at the Ashley Furniture Store in Amarillo Texas. I was told by the sales representative that I would be receiving my furniture in two to three weeks. Three weeks went by and I did not hear from them on delivery date. I was contacted by someone and they told me I would get my stuff the first week of April. The first week of April went by and nothing, I called and they told me my stuff was set to be delivered the 10th of April - by April 11... Nothing.
I went up to the store and they told me they would have someone contact me next day, first thing in the morning. Next day came by and no call from them. I had to call them and the delivery department set another date for me to receive the furniture for April 16. Today April 16, I took off from work to wait on the stuff. I called to verify and I was told my stuff was not going to be delivered today. I was very upset and the only thing the delivery representative could tell me was, "Would you like to set up another delivery date?" I was forced to ask her to cancel my order and that I was not going to pay the fee for returns. She told me, “I will call you back when I talk to my superiors." Still no call.
Ashley Home Store Furniture has the worst customer service and their dishonesty has caused me to lose a day from work. This is the worst experience I have had while shopping for furniture; they're very nice when they ask to check your credit and sell you anything they can, but forget about customer satisfaction afterwards.