Complaint / review text:
Their field representative stated that Monitronics receives a signal as soon as my alarm goes off. We've had the service for a year and a half and we set the alarm off accidentally several times a month. Not once has Monitronics called us or the police to make sure everything was okay. I called them to cancel the service based on this and they said that I am bound to my 36-month contract that I signed, regardless of the fact that their rep said that they would call me every time the alarm goes off as soon as it goes off. But because the contract is vague and doesn't say anything about this, I am the one having to pay for it. They are thieves! Do not buy their service.