Complaint / review text:
I purchased a new storm door and exterior door from Home Depot in July 2007. The contractor (Arcola Home Improvements, Inc.) came out to install the doors and left without caulking inside or out. Then the threshold on the new door was smaller than the original, so they filled the gap with clear caulk. Between September and November 2007, Arcola had to come out 5 times to look at water damage that was developing around the door jam and casing. At one point I called the Home Depot Zone manager to complain. The Zone Manager from the Reston, VA store came out, looked at the door, felt the draft coming in from under the door and said I would be hearing from them. Never heard from him, but they heard from me again the next time it rained.
Long story short, I still have water damage coming in from the doors, and Arcola and Home Depot tell me there is nothing wrong with the installation or the door. So how can I still have a water leak?
I have taken 1 1/2 days off from work and invested almost $900 in doors that after they were installed, still leak. I have nasty water stains around the door jams which over a period of time will just rot away and will cause me to spend more money to have replaced. All I ask is for the situation to be repaired or give me my money back so I can hire someone else to fix it.