Complaint / review text:
Installation department from Island Recreational - On Monday, May 14,2012, I had my pool put up. The installation people called me to let me know that they were on their way they call at 10:15. They arrived about 11:30. From the moment they walked in my driveway, I noticed that they appear to be high on something, some kind of drug. Right there I felt intimated. One of the guys asked me for nails or screws to make a ramp, so I got it for them.
So, I went in the house. I looked through the glass window from my porch out to see what they were doing and I noticed a young girl that looked like she was in her pajamas sitting in one of the chair on my porch. When I looked out again, she was gone. I don't know where she went. I didn't see her anymore. Then one of the guys that was installing my pool was arguing with one other guy and cursing and kicking stuff around like he couldn't find something. By the way, there were 3 guys. Then, I left them and went to pickup my husband at the train station and I told him everything, and he told me why I didn’t ask them to leave.
So I told my husband I didn't want to take another day off from work. Also, I want to let you know that I was recommended from a co-worker. He said his pool was 18' round and they had to dig, and it took them 3 hours to install his pool. They were in my house for 6 hours. They didn't even do a good job. There were screws not put on the rim of pool, right now the skimmer is leaking. They left their food garbage on top of the boxes that were on the floor. Underneath the box was a toddler bed taken apart; where did it come from I don't know. My husband said he saw a small child and a girl inside of the van that these 3 guys came in. I wish that I would have checked Island Recreational out, I would not have gotten the pool with them. Very, very disappointed. I would never deal with them again or recommend them to my friends or family. I was very scared with these guys outside that I was in the house all the time.