Complaint / review / scam report
Select Comfort
I purchased the bed for my husband three years ago, and...

Complaint / review text:
I purchased the bed for my husband three years ago, and we have nothing but problems with the bed, from the remote to the framework in general. My biggest complaint is there is no customer service when there are problems. I was told by an employee to go get my neighbor to help me. I am 75 years old and unable to get down on the floor to see or repair the problem. Needless to say, I was very angry. The bottom line is, after just three years, I have thrown the bed into the junk pile. The last thing to happen was the plastic panels that were replaced. I paid for it, and it was installed by an outside contractor from The Sleep Number Company. They were not installed properly, and the bed collapsed during the night. My husband is a heavy man and disabled, but he is within the total weight level.

It took me over 15 minutes to get him out of bed with the help of a rehab strap. Please note that out of the last years, he has spent approximately 9 months at different times in a rehab unit. He is the only one who slept on the piece of junk. The company had just replaced the air pump and the remote, which were never installed, as I was unable to get down to unplug and plug in the new pump. But it wasn't needed, as the bed has been destroyed. I would say over $2,000 for a bed for three years is kind of pricey. I would never recommend this bed to anyone.

Contact information:
Author: Contact with Author

Offender: Select Comfort

Country: USA   State: Minnesota   City: Minneapolis   Zip: 55442
Address: 9800 59th Avenue North

Category: Real Estate


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