Complaint / review text:
We just moved in last Friday and all seemed fine. I went to cook last night and the oven wouldn't work (no gas). It had been receiving gas until then. I called the company this morning and the best they could do is set up an appointment between 12-5PM. I told them that seemed absurd, could they at least call in advance and I would then take the Metro home from work. I got a call at 0900 from the technician, saying he was at the house. I told him it would take 30 minutes to get there and he said he'd go to another call and be back in 30 minutes. I have sat here now over 3 hours, called the company twice to complain and when asked to speak to their supervisor, both times busy and no call back. It's horrible taking a day of vacation to sit and twiddle my thumbs while they have no idea when it might get addressed. If there were any competition in this area, I would switch in a heartbeat. Terrible service!