Complaint / review text:
I attempted to buy a replacement door (interior) for a room in my home. I went into the store and processed an order, which took one hour! Three days later, I was able to get an appointment for a measurement. (It's required to assure accuracy!) Three weeks later, I was called to arrange to have the door installed. The installer, when he arrived, removed the old door. And as he attempted to install the new door, he found it was the wrong size! He did not replace the door he removed but left me with a bedroom missing a door!
When I contacted the store (located on Beltline Road in Cedar Hill), I was told that the vendor sent the wrong size and would have to send a new door. I inquired if something could be done to rush the new order in that it would not take another three weeks. The store supervisor, Aaron, said he would try to request that but that the vendors usually do not change their turnaround time. I felt that the vendor should be held more accountable for ruining the customer satisfaction at Home Depot and that the store should have been able to apply a little pressure to the vendor.in conclusion, three weeks later when my new door came from this vendor, I called the store, because I found that the second door was damaged and it would have to be sent back!
The store itself could not offer me anything more than at another three weeks' wait. At that point, I immediately requested my refund and moved to Lowe's to try it again. Although Home Depot had always been our store for home improvement and equipment, I was totally turned off by this "comedy of error." Customer Service at the corporate level was found to be of no help! It seemed that vendors rule at Home Depot and are not responsible for their level of service. Never again!