Complaint / review text:
I bought my black, so-called leather sofa from Jennifer Leather on Queens Boulevard in November of 2010. I was so happy and "proud" of my first leather sofa, I didn't even want my kids sitting on it. I wanted protection for my sofa, so I was encouraged to purchase the extended warranty. I was reluctant, but later purchased the five-year warranty just for my own piece of mind. Approximately one year later, I started to notice one of the cushions from my "pride and joy" leather sofa started peeling, and of course, I accused the children of doing it. A week later, I noticed a big bubble on the back of the sofa and I was frantic. I immediately contacted the servicer for my warranty, "Guardsman, " the company that claims to provide "excellence in furniture care since 1915, " and was told that my warranty does not cover peeling. All the cushions are now peeling and there are bubbles all over the back of the sofa. I feel so hurt, angry, disappointed and violated by these "takers." I am ready to take legal action against these unconscionable bastards. They should not get away with this.