Complaint / review text:
My LG French Door refrigerator has broken down for the second time in the four years since purchase. The refrigerator was purchased in 2008.in 2010, the control panel failed. The cost to replace it was $400.00. Recently, the fridge developed a Freon leak. I contacted LG for a qualified repair person. The repair man told me that the fridge was indeed leaking Freon and it would cost $187.00 to determine where the leak was. He went on to say that if the leak was located in the bottom of the fridge, the repair cost would be between $300.00 to $500.00. If the leak was in the top part of the fridge, it would be unrepairable.
LG, a Freon leak in a 4 year old fridge should not happen. Your company should replace this appliance. I'm sure that you make quality products but my refrigerator is not one of them. Surely, you do not expect your customers to pay repair cost that total the purchase price for an appliance that is only 4 years old.