Complaint / review text:
Dyson Vacuums are over-priced, over-marketed pieces of flimsy plastic junk! They destroy carpets. They void most carpet warranties and many of them are made of flimsy plastic. I purchased a Dyson DC41 Animal Vacuum in July for $600. Less than three months later after very light use, a frail and thin part of the base plate broke and gouged tears in my carpet, several feet long. I contacted Dyson and told them about how the vacuum damaged my carpet and they had me send in photos of the damage and the bottom of the vacuum.
I didn't notice that a little part of the base plate was broken. They noticed the broken base plate and pointed it out to me as the cause. I told them that it was their fault since I didn't abuse the vacuum, and it broke because it is made of flimsy plastic. They denied all responsibility and liability. I have done some research (do some googling) and I have read many reports of Dyson Vacuum fraying carpets and such due too powerful suction, stiff bristles, and self adjusting base plate. It gets too low and there's no way to self-adjust it. I have also read many complaints of how flimsy this particular model is and also Dyson Vacuums, in general. Dyson bombards with ads and has a great marketing campaign, but the truth is that their vacuums eat carpets and are made of flimsy plastic.