Complaint / review text:
I placed an order on August 24,2012 with a delivery timeframe of between 2 to 6 weeks. On several occasions, I contacted Ashley Furniture for my delivery status and was given different dates on each call. As of October 22,2012, I still have not received my furniture. I called again and asked for an update. They said that only part of my order was in and the rest wouldn't be available until November 19 (that's three months after I placed the order). I asked to have the items in stock delivered and the employee stated that wasn't possible unless I was willing to pay an additional delivery charge or pickup the items myself. I asked to speak with a manager numerous times and none was available. I had requested a manager to return my call and still got no call back.
On October 23,2012, I went to the Frederick store and finally after waiting 30 minutes was able to speak with a manager. She informed me that all my pieces of furniture were now available since they took the two items I was waiting for from another waiting customer. Today is the delivery schedule of my furniture. I had to call about 10 times and go to the local store to finally be able to receive my purchase after two months and 1 day of placing the order. Ashley Furniture Homestore doesn't care for its customers. They only want your money and they don't care if it takes 2-3 months for you to get your furniture.