Complaint / review text:
I should have known from the start this was going to be a nightmare. I spend over two hours signing documents to purchase living room furniture. I have never seen anything like it even when I purchased our home. A majority of the product I received was unsatisfactory, and I had repeated representatives visit my home telling me it was fine. It wasn't fine. It was expensive and substandard.
The final piece was a loveseat that was ordered over five months ago. I was told initially it would arrive in October and we would deal with the unsatisfactory sofa when that arrived. It is now November and I called the store, since I had not been contacted about the delivery. A day later, I was told the fabric was on back order and they didn't find out about it until my inquiry! So unprofessional and such poor customer service. I canceled the order and am waiting for a refund. I have no faith in this company and urge you to beware of their business practices.