Complaint / review text:
Unfortunately I signed a lease with this company. It was great in the beginning.
The agent met me to show me the house right away, they took my deposit right away & processed my application in a speedy manner. That's where the good ended. I was promised many things like touch-up paint, stains out of the carpet, cleaning of the property. None of this was done prior to move-in.
BTW, I put down the deposit a month prior (plenty of time to get this done). Aside from that, the house has a 2 garage doors. When I inspected the property the agent couldn't find the light; now I know why. Only 1 door has an opener and I was informed that I wouldn't be receiving a remote at all AFTER I signed the lease.
Nowhere in the lease did it disclose that there was only one garage door opener nor that I would not receive a remote. When I tried to open the garage from inside the one garage door opener didn't even work! So I have to open & close it manually. I am beside myself.
When I called to notify them of the problem they told me to just send them a list. I'm sorry, but when you're dealing with a management company, it's expected that these things are done prior to move-in, not after. I also asked about being released from the lease, but of course they wouldn't hear of that! I am completely dissattisfied with their service.
When they emailed me the lady told me that the house had been cleaned. I have photos of the disgust. She actually accused me of lying! This is the worst management group I've ever come into contact with.
I'm sure the rest of my experience with them will continue down the same road. I am not looking forward to the next 12 months!