Complaint / review text:
I previously wrote about our experiences we had with Pacific Sales and Whirlpool with a gas clothes dryer that did not dry clothes when we tested it immediately after delivery. See 12/25/2012.
Well, I have to say everyone at both locations, Whirlpool and Pacific Sales, were always polite and listened intently as I described my complaint. We left off in the previous complaint that we were awaiting the technician to come and "repair" our box of parts that was supposed to be a dryer. They discovered that one critical part was back ordered. So, no dryer this week. When I learned of this, I simply said, "Okay, we will wait." Well, guess what happened? The people at Whirlpool called my wife (finally) and agreed to exchange the dryer. It will be delivered next Tuesday, which is okay with us. I hope this new one is truly a new dryer in the box, and not someone else's headaches that had to go back or repair or worse yet, a used machine; or even worse, another lemon.
I am not happy about the amount of complaining and anxiety we had to go through, because the most prudent thing would have been to just do quality control at the factory, not at people's houses. Now, I'm worried that the "new" dryer will get hot enough now, but will then fall apart in a week. And here we go again... Worse yet, my wife will be on my back again about getting the wash done. "There is no worse wrath than a wife without a dryer." Let's hope the saga is ended, but somehow, I don't think it has run the course. We will see.