Complaint / review text:
Tried to refinance mortgage already held with them. Process was long & drawn out.
It took months. They changed interest rate after it was locked in even though credit rating was excellent & appraisal was well above loan amount. Took them days to return phone calls & email. Transferred to different departments.
Would not narrow down closing costs - they stated it could be "up to $5000.00"". Come on people, I don't expect an exact closing cost, but "up to $5000|. 00" is not how you do business". Would not take an existing appraisal & made me do a 2nd. Got tired of waiting for response on a more precise closing costs & went with different company;.
Still charged fees by PHH. Called company to request that fees be waived, they said no:. Entire process very unethical:.