Complaint / review text:
I purchased my recliner In December, and I was immediately dissatisfied with it. There is an odor that resembles body odor which led me to get the impression that it was used. The seat was stuffed lopsided (or unevenly). I can feel the frame when I sit and it feels like I'm sitting in a hole. I began to consider how to get rid of the smell and what to do about the seat being so uncomfortable. Then I told myself, "No, I just purchased it, and I should demand a new chair or my money back ($1,000)."
I have dealt with one shady character after another, and they all give my dead end answers. They had someone come here to fix the seat and check the smell. They said that they would be here around 2pm, and they didn't show up until 5:30pm, when the smell of dinner cooking masked the chair smell. The seat could not be fixed because the stuffing is under the upholstery. He proceeded to add filling to the back of the chair, which did nothing to fix the problem. He took pictures of the chair which did not show the problems, and I mentioned that he should retake them; but he said he needed to take them his way. After many calls to customer service (and I use that term loosely), they said they would replace the seat. They have yet to contact me about picking it up to fix it. It has been 3 weeks since I spoke with La-Z-Boy. Is there anyone out there that can help me?