Complaint / review text:
I had replaced my AC/heat pump with a Nordyne unit in 2006. After paying to install the unit and all the service calls, they replaced it in 2010 saying it was a defective unit. A week after and paying installation again, the unit is having more problem. I spoke to my service man to come out and he replied that he would. Before he could make it out, he passed away. I called the person who took the company over, but he would not come out because this make is known for having issues. I spoke to the company and they said they would send someone out, but they stood me up 3 times. I have to replace the whole unit because I have no heat. This company is selling defective heat pumps and does not stand by their units. Stay away from Nordyne/Gibson.