Complaint / review text:
We have had Monitronics for approximately 2 yrs now and have had nothing but trouble. We couldn't even use our alarm system properly because it would go off for no reason resulting in false alarms, which then resulted in fines from the police department.
We recently moved to a new house and unfortunately had to bring Monitronics with us because they wouldn't let us out of our contract, even with all the service issues, without paying a large cancellation fee. Well, as expected, the new system in the house is as terrible as the old one. A technician was here today but of course couldn't resolve the issue and will have to come back to replace the whole panel. This company is a joke and should not be in business. The next 3 yrs can't go fast enough so that we can drop them and move on to a company who knows what they are doing.